Welcome to the Narciso Rodriguez Shop FAQ page. We’ve compiled answers to the most common questions about our luxury fragrances, delivery services, and shopping experience. If you don’t find what you’re looking for, our fragrance experts are always happy to assist at [email protected].
About Our Products
What types of fragrance products do you offer?
We specialize in luxury fragrances with four main categories:
- Bath & Body: Complementary products to enhance your fragrance experience
- Gift Sets: Curated collections perfect for special occasions
- Perfume: Our full-size signature fragrances
- Perfume Samples: Discover new scents before committing to full bottles
How do you ensure the authenticity of your fragrances?
Every Narciso Rodriguez product is 100% genuine, sourced directly from authorized suppliers. We guarantee authenticity and maintain strict quality control from our climate-controlled facility in Mount Airy to your doorstep.
Are your fragrances suitable for sensitive skin?
While our fragrances are crafted with high-quality ingredients, we recommend testing with our perfume samples first if you have sensitive skin. Discontinue use if irritation occurs.
Ordering & Account Information
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
You’ll receive transparent tracking updates at every stage of your delivery journey. Tracking information is sent to your email once your order ships from our facility.
Can I modify or cancel my order after placement?
To ensure prompt delivery, orders enter our processing system quickly. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t yet shipped.
Shipping & Delivery
What are my shipping options?
We offer two convenient delivery methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 day delivery after 1-2 day processing
- Free Shipping (orders over $50 via EMS): 15-25 day delivery after processing
Do you ship internationally?
Yes! We proudly offer global fragrance delivery to most countries (excluding some remote areas and parts of Asia). All prices are displayed in USD, and international customers may be responsible for applicable customs duties.
How do you protect fragrances during shipping?
Your sensory experience begins with delivery. We use:
- Climate-controlled storage before shipping
- Protective packaging materials
- Expert packing techniques
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all seals intact. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive your return, please allow 7-10 business days for processing. Refunds will be issued to your original payment method.
Additional Questions
What if my package is lost or damaged in transit?
While rare, please contact us immediately at [email protected] if your package is lost or arrives damaged. We’ll work with our shipping partners to resolve the issue promptly.
Can I request expedited shipping?
Currently, we offer our Standard and Free Shipping options as described. For urgent needs, we recommend our Standard Shipping via DHL/FedEx for fastest delivery.
How can I contact customer service?
Our fragrance experts are available via email at [email protected]. We typically respond within 24-48 hours.
Thank you for choosing Narciso Rodriguez Shop for your luxury fragrance needs. We’re committed to making your fragrance journey as elegant and effortless as our scents.