At Narciso Rodriguez Shop, we craft every fragrance with precision and care, and we extend that same attention to detail to our returns process. If you’re not completely satisfied with your purchase, we’re here to help.

Important Note: Due to hygiene reasons, we cannot accept returns or exchanges on Perfume Samples or any opened fragrance products. All other items must be returned in their original, unopened condition with all packaging intact.

Our Return Policy

  • Timeframe: You may return eligible items within 15 days of receiving your order.
  • Condition: Items must be unused, in their original packaging with all tags attached.
  • Proof of Purchase: Please include your order confirmation or receipt.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – Order #[Your Order Number]”.
  2. Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for return.
  3. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  4. Package Your Return: Securely pack the item(s) with the original packaging and include a copy of your order confirmation.
  5. Ship Your Return: Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Original shipping fees are non-refundable.
  • For exchanges, we’ll cover the shipping costs to send your replacement item.

Refund Process

  • Timing: Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund has been processed.

Exchange Process

To exchange an item for a different size, color, or product:

  1. Follow the same return process outlined above.
  2. Clearly indicate in your email that you’d like an exchange and specify your preferred replacement item.
  3. We’ll ship your new item once we’ve processed your return.

Return Request Email Template

To help you get started, here’s a template you can use for your return request:

Subject: Return Request – Order #[Your Order Number] Dear Narciso Rodriguez Shop Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name(s)] – Reason for return/exchange: [Brief Explanation] – Preferred replacement item (for exchanges only): [Product Name] Please let me know the next steps and provide the return shipping address. Best regards, [Your Full Name] [Your Contact Information]

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Perfume Samples (all sizes)
  • Any opened fragrance products
  • Gift Sets that have been opened or partially used

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item.
  • We’ll arrange for a replacement or refund at no additional cost to you.

Our customer service team is available to assist you with any questions about returns or exchanges. Please contact us at [email protected] and we’ll respond within 1-2 business days.

Please note: During peak seasons, return processing times may be slightly longer. We appreciate your patience as we carefully handle each return with the attention it deserves.